Return Policy – pet Hub

Effective Date:2-11-2025

At [Your Pet E-Commerce Store Name], we prioritize customer satisfaction and strive to provide the best pet products. If you're not completely happy with your purchase, our return policy ensures a smooth and hassle-free process.

1. Eligibility for Returns

You can return an item under the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• Returns must be initiated within [X] days of delivery.
• Items that are defective, damaged, or incorrect due to our error are eligible for free returns.
• Certain items, such as perishable goods (pet food, treats), personalized products, and hygiene-related items (grooming tools, pet beds), are not eligible for returns unless defective or damaged upon arrival.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our support team at [Your Email] or [Your Contact Number] with your order details.
2. Provide a clear description of the issue and include photos (if applicable).
3. Our team will review your request and provide further instructions within [X] business days.

3. Return Shipping

• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
• If returning due to personal preference or a change of mind, the customer is responsible for return shipping fees.
• Items must be returned using a trackable shipping method to ensure safe delivery.

4. Refund or Replacement

• Once we receive the returned item, we will inspect it and process either a refund or exchange as per your preference.
• Refunds will be credited to the original payment method within [X] business days.
• If you choose a replacement, we will ship the new item at no additional cost (if eligible).

5. Items Not Eligible for Return

The following items cannot be returned for hygiene and safety reasons:

• Opened pet food, treats, or supplements.
• Personalized or custom-made products.
• Clearance or final sale items.
• Used pet grooming tools and accessories.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check with your bank or payment provider, as processing times may vary.
• Contact us at [Your Support Email] for further assistance.

7. Policy Updates

We reserve the right to modify this Return Policy at any time. Any updates will be posted on this page, and significant changes will be communicated to our customers.

8. Contact Us

If you have any questions regarding our Return Policy, feel free to reach out to us:

📧 Email:pethub@hellokompass.com
📞 Phone:+88 0248811450